¶ … emotional labor within the workplace. We would like to study the impact of emotional labor on customer service employees within the organization. The study aims at establishing if the use of emotional labor has any impact on the employees and how employees cope with emotional labor. The study will only focus on the employees working in the customer service department comprising of 12 employees. The study will analyze how the employees employ emotional labor in the performance of their duties, the kind of emotional labor used and preferred by employees, and how they cope with the demands of using emotional labor. The study will make use of observation to identify when and for how long the employees use emotional labor. There will also be qualitative interviews used in order to identify the impact of using emotional labor at the workplace. The sample has more female employees than male employees, but this should not be a cause for alarm or bias. The organization trains its employees to use surface acting, and it would be worth to know if the employees are using this strategy or they prefer to use deep acting. When conducting qualitative research, the researchers prefer making use of the natural setting...
This is the epistemological assumption that the researchers have taken. Since the study is conducted in its natural setting, it is difficult to attempt to test different variables with the aim of identifying if they have any impact on the subjects. However, it is possible to observe and identify different patterns of behavior amongst the employees. The study is best conducted using qualitative research because it is best to analyze the subject while they are performing their work. Using qualitative research, we can use observation easily since we work within the organization and collect the necessary data without interfering with the employees. The data collected will be based on in-depth interviews and observations made by the researchers. Using quantitative research, it would not be possible to collect the requisite data. The emphasis of the study is establishing if emotional labor has an impact on the employees. It is not clear if the employees suffer any negative effects from using emotional labor in their daily work. Also, the researchers would like to observe how and when the employees make use of emotional labor. The situations that demand…
Spotlighting Samplings 4 Qualitative Research Research Choices 6 the Phenomenology Method The Ethnography Method DEPTH Four Qualitative Approach Comparison Strengths and Critiques of Case Studies "A research design indicates the full research process from conceptualization of the research problem, generation of data, analysis and interpretation of findings, and dissemination of results" (Magilvy & Thomas, 2009, What and Why… Section, ¶ 4). The Question of Interest What type of research design should the researcher use? To answer the study's critical research
Fr). 2005). FSB's holdings in Hansabank were 98% (Swedbank 2005). In 2007, Hansabank controlled 62% of the entire Baltic (Estonia, Lithuania and Latvia) card market which is located in a small, but quickly developing market which has a high amount of savings and low credit card usage. The 2006-year, as predicted was a particularly good year for Hansabank. They were first among banks in the credit card market in the Baltic
Qualitative Business Case Study: A Discussion Business case studies are valuable educational tools used by educators, institutions, students and corporations within continuing education programs. Creating a case study or analyzing one written by a professor or executive, forces one to examine the strengths and weaknesses, successes and pitfalls of a particular business by analyzing precise situations, formulating one’s own conclusions and then making recommendations or other such inferences based on the
Mixed methods research design is popular in many research settings because it offers a set of advantages as well as a flexibility that cannot be matched by other available methods. This method combines some of the features from both quantitative and qualitative research methods to create unique methods that can integrate many theoretical or conceptual frameworks. This analysis will use a case study form of a mixed methods approach from
Victims Rights Movement Write one or two key questions followed by five to seven subquestions for the qualitative analysis. Key Question: What is the success rate of performance evaluation systems operational in international IT companies? Sub-Questions: Does the rating setup enhance employee performance over a period of years, like over a three-year period? Does the appraisal routine encourage/discourage the employees to leave/stay with the company, is the percentage of staying or leaving affected by the
role of research problem in choosing an appropriate methodology. It also presents the research questions, methodology, and design that can be used by the researcher to analyze the research problem and proceed with his research study. The third section of the paper identifies two major qualities of team leaders that contribute to successful leadership and explains strategies that organization leaders can implement to develop these two qualities in their
Our semester plans gives you unlimited, unrestricted access to our entire library of resources —writing tools, guides, example essays, tutorials, class notes, and more.
Get Started Now